FAQs

Below are some common questions and answers. Have a question? Send it to us at facilitiessupport@cofc.edu.

  1. How is a work order request placed?
  2. How much notice is necessary for an event set-up?
  3. If the minimum notice is not provided for an event, is there an extra charge for the service?
  4. What do I do if my office is too hot or too cold?
  5. Does Facilities Management have to be involved in all building alterations?
  6. How do I get the furniture in my office moved by Facilities Management?
  7. Can I contact a contractor to do work if I am paying for it from my department budget?
  8. How do I get the recycling picked up?
  9. My office needs painting. What do I do?
  10. How do I request an estimate for a shelf to be built and installed in my office?
  11. When will my work order be completed?
  12. The elevator in my building does not work. What do I do?
  13. The power went off in my office. What should I do?
  14. My ceiling is leaking. What should I do?
  15. How do I arrange to have someone shampoo my carpet?
  16. I need an office key for a new temporary employee. How do I get another key?
  17. I need to have a desk assembled. How do I arrange for this?
  18. When do I submit an IntraDepartment Transfer (IDT)?

1. How is a work order request placed?

Work order requests may be placed via this link or by clicking the "Facilities Work Orders" tile in "My Portal".

2. How much notice is necessary for an event set-up?

It is important that requests for special events and moving are submitted at least two weeks (14 days) prior to the date that the service is needed with the understanding that some events may require more than two week’s notice to allow time for coordination, equipment rental, or contracting of services when required. Contracting vendors are subject to inventory and schedule availability.

3. If the minimum notice is not provided for an event, is there an extra charge for the service?

There is no late fee, but you run the risk of us not being able to support your event due to our work load. There will be a charge applied to cover extra personnel and overtime costs if available. The requesting organization acknowledges contracted events are subject to additional fees located in the vendors terms and conditions policy. See vendors website for more details.

4. What do I do if my office is too hot or too cold?

Place a work order request and select the HVAC tile.

5. Must Facilities Management be involved in all building alterations?

Yes, Facilities Management must be involved in all building alterations. Facilities Management can often do the work requested or provide advice and estimates from outside contractors when necessary.

6. How do I get the furniture in my office moved by Facilities Management?

Place a work order request and select the "Install, Hang & Move Items" tile. Indexes are required for this service so please remember to include it in your request. The work order request through the customer portal replaces the IDTs. IDTs will no longer be accepted to process your request.

7. Can I contact a contractor to do work if I am paying for it from my department budget?

No. Departments should not contact contractors themselves. Facilities Management is responsible for providing advice and estimates from outside contractors.

8. How do I get the recycling picked up?

Place a work order request and select the Custodial/Recycling tile.

9. My office needs painting. What do I do?

Place a work order request and select the Painting tile. If the painting is determined to be necessary maintenance, the Facilities Management will absorb the cost of repainting the office. If the painting is not determined to be necessary maintenance you must provide your financial index to be charged.

10. How do I request an estimate for a shelf to be built and installed in my office?

Built-in shelving is no longer available. Seek shelving/furniture on the approved state contract and coordinate through the Office of Procurement.

11. When will my work order be completed?

The completion time for each work order request varies due to many factors. If a work order has not been completed in a reasonable amount of time, please call Facilities Management Operations Center at 843.953.5550 to check on the status of your request.

12. The elevator in my building does not work. What do I do?

A person or people trapped in an elevator should use the emergency phone (usually near the floor selection buttons) to connect immediately to Public Safety. When reporting a problem with an unoccupied elevator, place a work order request and select the Elevator tile.

13. The power went off in my office. What should I do?

Call Facilities Management Operations Center at 843.953.5550 or email facilitiessupport@cofc.edu to report the power failure.

14. My ceiling is leaking. What should I do?

Call Facilities Management Operations Center at 843.953.5550 or email facilitiessupport@cofc.edu to report the problem.

15. How do I arrange to have someone shampoo my carpet?

Place a work order request and select the Custodial/Recycling tile. If the carpet cleaning is determined to be necessary maintenance, Facilities Management will absorb the cost. If the carpet cleaning is not determined to be necessary maintenance, you must provide your financial index to be charged.

16. I need an office key for a new temporary employee. How do I get another key?

Place a work order request and select the Lock & Key tile. Upon request of an authorized supervisor, temporary employees are issued keys to offices but not to buildings.

17. I need to have a desk assembled. How do I arrange for this?

S.C. Consolidated Procurement Code requires all furniture be purchased through State Contract manufacturers. All such furniture includes freight, delivery, onsite assembly and placement to the Customer’s satisfaction. All State Contract furniture carries a warranty for commercial use. Definitive product and design standards have been established for quality, consistency, flexibility and sustainability. Contact the Office of Facilities Planning to be connected with a State approved furniture seller.

18. When do I submit an IntraDepartment Transfer (IDT)?

IDTs are no longer accepted. To request a chargeable service place a work order request. A financial index is required. To request a non-chargeable service (routine maintenance requests), place a work order request, but an index is not required.

 

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