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FAQ's

Below are some common questions we've been asked and the answers. Have a question? Send it to us at PhysicalPlantHelp@CofC.edu.

  1. How is a work order request placed?
  2. How much notice is necessary for an event set-up?
  3. If the minimum notice is not provided for an event, is there an extra charge for the service?
  4. What do I do if my office is too hot or too cold?
  5. Does Physical Plant have to be involved in all building alterations?
  6. How do I get the furniture in my office moved by Physical Plant?
  7. Can I contact a contractor to do work if I am paying for it from my department budget?
  8. How do I get the recycling picked up?
  9. My office needs painting. What do I do?
  10. How do I request an estimate for a shelf to be built and installed in my office?
  11. When will my work order be completed?
  12. The elevator in my building does not work. What do I do?
  13. The power went off in my office. What should I do?
  14. My ceiling is leaking. What should I do?
  15. How do Arrange to have someone shampoo my carpet?
  16. I need an office key for a new temporary employee. How do I get another key?
  17. I need to have a desk assembled. How do I arrange for this?
  18. When do I submit an IntraDepartment Transfer (IDT)?

1. How is a work order request placed?

Work order requests are placed by visiting our Work Order Request Portal.

2. How much notice is necessary for an event set-up?

It is important that requests for special events and moving are submitted at least one week prior to the date that the service is needed with the understanding that some events may require more than one week’s notice to allow time for coordination, equipment rental, or contracting of services when required.

3. If the minimum notice is not provided for an event, is there an extra charge for the service?

There is no late fee, but you run the risk of us not being able to support your event due to our work load. There will be a charge applied to cover extra personnel and overtime costs.

4. What do I do if my office is too hot or too cold?

Place a work order by visiting our Work Order Request Portal.

5. Does Physical Plant have to be involved in all building alterations?

Yes, Physical Plant must be involved in all building alterations. Physical Plant can often do the work requested or provide advice and estimates from outside contractors when necessary.

6. How do I get the furniture in my office moved by Physical Plant?

Place a work order request by visiting our Customer Request Portal. Indexes are required for this service so please remember to include it in your request. The work order request through the customer portal replaces the IDTs. IDTs will no longer be accepted to process your request.

7. Can I contact a contractor to do work if I am paying for it from my department budget?

No. Departments should not contact contractors themselves. Physical Plant is responsible for providing advice and estimates from outside contractors.

8. How do I get the recycling picked up?

Place a work order request by visiting our Customer Request Portal.

9. My office needs painting. What do I do?

Place a work order request by visiting our Customer Request Portal. If the painting is determined to be necessary maintenance, the Physical Plant will absorb the cost of repainting the office.

If the painting is not determined to be necessary maintenance you must provide your departments index to be charged. The work order request through the customer portal replaces the IDTs. IDTs will no longer be accepted to process your request.

10. How do I request an estimate for a shelf to be built and installed in my office?

Seek shelving/furniture on the approved state contract and coordinate through the Office of Campus Planning.

11. When will my work order be completed?

The completion time for each work order request varies due to many factors. If a work order has not been completed in a reasonable amount of time, please call Physical Plant Help at 843.953.5550 to check on the status of your request.

12. The elevator in my building does not work. What do I do?

Call Physical Plant Help at 843.953.5550 to report the elevator problem or email PhysicalPlantHelp@cofc.edu.

13. The power went off in my office. What should I do?

Call Physical Plant Help at 843.953.5550 or email PhysicalPlantHelp@cofc.edu to report the power failure.

14. My ceiling is leaking. What should I do?

Call Physical Plant Help at 843.953.5550.

15. How do I arrange to have someone shampoo my carpet?

Place a work order request by visiting our Customer Request Portal. If the carpet cleaning is determined to be necessary maintenance, the Physical Plant will absorb the cost of shampooing the carpet.

If the carpet cleaning is not determined to be necessary maintenance, you must provide your departments index to be charged. The work order request through the customer portal replaces the IDTs. IDTs will no longer be accepted to process your request.

16. I need an office key for a new temporary employee. How do I get another key?

Upon request of an authorized supervisor, temporary employees are issued keys to offices but not to buildings. Keys can be obtained by placing a work order request by visiting our Customer Request Portal.

17. I need to have a desk assembled. How do I arrange for this?

S.C. Consolidated Procurement Code requires all furniture be purchased through State Contract manufacturers. All such furniture includes freight, delivery, onsite assembly and placement to the Customer’s satisfaction. All State Contract furniture carries a warranty for commercial use. Definitive product and design standards have been established for quality, consistency, flexibility and sustainability. Contact the Office of Campus Planning to be connected with a State approved furniture seller.

18. When do I submit an Intra Department Transfer (IDT)?

In the past Intra Department Transfers (IDTs) are to be used for chargeable services (non-routine maintenance tasks), but we have recently went to a paperless process so IDTs will no longer be accepted. However, to request a chargeable service please submit a work order request via the customer portal. Indexes are still required for chargeable services so please remember to include it in your request. The work order request through the customer portal replaces the IDTs. Non-chargeable services (routine maintenance requests) should be submitted via the customer portal as well, but an index is not required.