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FAQ's

Below are some common questions we've been asked and the answers. Have a question? Send it to us at PhysicalPlantHelp@CofC.edu.

  1. How is a work order request placed?
  2. How much notice is necessary for an event set-up?
  3. If the minimum notice is not provided for an event, is there an extra charge for the service?
  4. What do I do if my office is too hot or too cold?
  5. Does Physical Plant have to be involved in all building alterations?
  6. How do I get the furniture in my office moved by Physical Plant?
  7. Can I contact a contractor to do work if I am paying for it from my department budget?
  8. How do I get the recycling picked up?
  9. My office needs painting. What do I do?
  10. How do I request an estimate for a shelf to be built and installed in my office?
  11. When will my work order be completed?
  12. The elevator in my building does not work. What do I do?
  13. The power went off in my office. What should I do?
  14. My ceiling is leaking. What should I do?
  15. How do Arrange to have someone shampoo my carpet?
  16. I need an office key for a new temporary employee. How do I get another key?
  17. I need to have a desk assembled. How do I arrange for this?
  18. When do I submit an IntraDepartment Transfer (IDT)?

1. How is a work order request placed?

Work order requests are placed by visiting our Work Order Request Portal, emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550.

2. How much notice is necessary for an event set-up?

It is important that requests for special events and moving are submitted at least one week prior to the date that the service is needed with the understanding that some events may require more than one week’s notice to allow time for coordination, equipment rental, or contracting of services when required.

3. If the minimum notice is not provided for an event, is there an extra charge for the service?

There is no late fee, but you run the risk of us not being able to support your event due to our work load. There will be a charge applied to cover extra personnel and overtime costs.

4. What do I do if my office is too hot or too cold?

Place a work order by visiting our Work Order Request Portal, emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550.

5. Does Physical Plant have to be involved in all building alterations?

Yes, Physical Plant must be involved in all building alterations. Physical Plant can often do the work requested or provide advice and estimates from outside contractors when necessary.

6. How do I get the furniture in my office moved by Physical Plant?

Place a work order request by visiting our Work Order Request Portal, emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550.  An IntraDepartment Transfer (IDT) will be required if the move has to occur after hours and/or on the weekend. In this case you would send an IDT to Physical Plant completed with department accounting information. Make sure the IDT is signed by an authorized fund administrator.

7. Can I contact a contractor to do work if I am paying for it from my department budget?

No. Departments should not contact contractors themselves. Physical Plant is responsible for providing advice and estimates from outside contractors.

8. How do I get the recycling picked up?

Place a work order request by visiting our Work Order Request Portal, emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550.

9. My office needs painting. What do I do?

Place a work order request by visiting our Work Order Request Portal, emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550.. If the painting is determined to be necessary maintenance, the Physical Plant will absorb the cost of repainting the office.

If the painting is not determined to be necessary maintenance, an Intra Department Transfer (IDT) must be submitted to Physical Plant completed with department accounting information. Make sure the IDT is signed by an authorized fund administrator.

10. How do I request an estimate for a shelf to be built and installed in my office?

Seek shelving/furniture on the approved state contract and coordinate through the Office of Campus Planning.

11. When will my work order be completed?

The completion time for each work order request varies due to many factors. If a work order has not been completed in a reasonable amount of time, please call Physical Plant Help at 843.953.5550 to check on the status of your request.

12. The elevator in my building does not work. What do I do?

Call Physical Plant Help at 843.953.5550 to report the elevator problem or email PhysicalPlantHelp@cofc.edu.

13. The power went off in my office. What should I do?

Call Physical Plant Help at 843.953.5550 or email PhysicalPlantHelp@cofc.edu to report the power failure.

14. My ceiling is leaking. What should I do?

Call Physical Plant Help at 843.953.5550.

15. How do I arrange to have someone shampoo my carpet?

Place a work order request by emailing PhysicalPlantHelp@cofc.edu or calling 843-953-5550. If the carpet cleaning is determined to be necessary maintenance, the Physical Plant will absorb the cost of shampooing the carpet.

If the carpet cleaning is not determined to be necessary maintenance, an Intra Department Transfer (IDT) must be submitted to Physical Plant, completed with department accounting information. Make sure the IDT is signed by an authorized fund administrator.

16. I need an office key for a new temporary employee. How do I get another key?

Upon request of an authorized supervisor, temporary employees are issued keys to offices but not to buildings. Keys can be obtained by contacting Physical Plant Help with the name of the employee receiving. Some request may require an IDT.

17. I need to have a desk assembled. How do I arrange for this?

S.C. Consolidated Procurement Code requires all furniture be purchased through State Contract manufacturers. All such furniture includes freight, delivery, onsite assembly and placement to the Customer’s satisfaction. All State Contract furniture carries a warranty for commercial use. Definitive product and design standards have been established for quality, consistency, flexibility and sustainability. Contact the Office of Campus Planning to be connected with a State approved furniture seller.

18. When do I submit an Intra Department Transfer (IDT)?

Intra Department Transfers (IDTs) are to be used for chargeable services (non-routine maintenance tasks). Non-chargeable services (routine maintenance requests) can be emailed to PhysicalPlantHelp@cofc.edu or called in to 843-953-5550.